H-D Service Information Portal H-D SIP

Cookie Policy

Service Information Portal (SIP)

Update: May 11, 2016

To make this site work properly, we place small data files called cookies on your device. If you do not consent to the use of cookies, you may not access or use this site.

What is a Cookie

Cookies are small text files placed on your computer to collect standard internet log information and visitor behavior information. This information is used to track visitor use of the website, to deliver a webpage tailored to a particular user’s preference and to compile statistical reports on website activity. You can find more information about cookies at: www.allaboutcookies.org and www.youronlinechoices.eu.

Our use of Cookies

As is the case with many sites, we use cookies to record the preferences of visitors, to enable us to optimize the navigation and design of our web site. For example, we use cookies and other devices to determine which pages or information you find most useful or interesting at this Web site and for other similar purposes from time to time. However, we will not use "cookies" or other devices to follow your click stream on the Internet generally or hold personal data without your consent. Some cookies are used for advertising purposes and can be disabled as indicated below.

List of Cookies we use

Below we have detailed the categories of cookies set by our websites and their purpose. In some cases we use third party cookies, in which case the source is also indicated. The information below is updated regularly but if you notice a discrepancy, please contact us at the address in our Privacy Policy.

For a list of cookies used on the website please click here.


Cookie Name Description Path Expiration
AWSELB Used to ensure that the user is served their current session by the same server that is initially automatically selected. / End of session (when you close your browser).
JSESSIONID Standard session tracking cookie used for user authentication and to maintain information about the user’s current session. For example, which vehicle they have in session, which documents are applicable to their current state and what the user last searched for. Due to technical restrictions this cookie may have already been set. If you do not consent then you can either delete this cookie manually or it will be automatically deleted when you close your browser. /sip End of session (when you close your browser).
LOCALE Stores the user’s preferred language and localisation. This is used to display the site with the correct translation. /sip 30 days
COUNTRY Stores the user’s preferred country (ISO-3166-1-alpha-2 code). This value is used primarily to determine in which market a user resides. Therefore it can impact the selection of documents displayed. /sip 30 days
COOKIE_CONSENT Used to ensure that the user has agreed to the Harley-Davidson Service Information Portal cookie policy. /sip 30 days

Disabling/Enabling Cookies

Most browsers automatically accept cookies. You can prevent cookies from being stored on your hard drive by setting your browser to not accept cookies. The exact instructions for this can be found in the manual for your browser. You can delete cookies already on your hard drive at any time.

Global Search

For fastest search performance, use specific terms like “2016 Hydraulic Clutch Adjustment”. Avoid general terms like “Owner’s Manual”. When searching by Instruction Sheet part number, omit the dash. Use J02499, not –J02499.

We strongly urge you to take the affected motorcycle to an authorized Harley-Davidson dealer to have the appropriate service performed as soon as possible

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