If you have questions or concerns regarding the performance of your motorcycle or the application of the limited warranty described here, or are not satisfied with the service you are receiving from an authorized Harley-Davidson dealership, do the following:
Contact the selling and/or servicing dealership and speak to the sales and/or service manager.
If your concern cannot be addressed to your satisfaction by the dealership, contact the Harley-Davidson Enterprise Contact Center by mailing your concern to the following address or calling the phone number below.
In the U.S., state warranty laws, often referred to as lemon laws, may provide you with certain rights not specifically mentioned here. To the extent allowed by your state, Harley-Davidson requires that you first send written notification of any defect or warranty non-conformity that you have experienced with your motorcycle to Harley-Davidson. Harley-Davidson appreciates the opportunity to investigate your concerns and restore your satisfaction in your motorcycle by making the necessary repairs consistent with the terms of the limited warranty. Harley-Davidson requests that you send your complaint to the Harley-Davidson Enterprise Contact Center.