24 Months/Unlimited Mileage
LiveWire, EV LLC ("LiveWire") warrants for any new 2024 LiveWire motorcycle that an authorized LiveWire dealer will repair or replace, without charge, any parts found under normal use to be defective in factory materials or workmanship. Such repair or replacement of defective parts will be LiveWire's sole obligation and your sole and exclusive remedy under this limited warranty. This limited warranty applies only for the duration identified below.
No person, including LiveWire dealers, may modify, extend, or waive any part of this warranty. As a condition of this warranty, you are responsible for properly using, maintaining, and caring for your motorcycle as outlined in your Owner’s Manual. LiveWire recommends that you maintain copies of all maintenance records and receipts.
Except as described in the following paragraphs, taking your motorcycle to be serviced by a repair shop that is not an authorized LiveWire dealer will not void this warranty, and using non-genuine LiveWire parts alone will not void this warranty.
LiveWire may, however, exclude warranty coverage for defects or damage caused by unauthorized (a) parts, (b) service, or (c) use of the vehicle, including defects or damage caused by use of non-Genuine LiveWire parts or use of the vehicle for racing or competition, and denial of coverage may be based on installation of parts designed for unauthorized uses of the vehicle, such as a trailer hitch.
Additionally, LiveWire shall exclude warranty coverage and deny all warranty claims for functional defects of powertrain components for any LiveWire motorcycle registered in the United States if the vehicle was tuned using a tuning product not covered by a California Air and Resources Board Executive Order or that was otherwise approved by the Environmental Protection Agency, or if LiveWire or any authorized LiveWire dealer has any information to show that the vehicle was tuned using a tuning product not covered by a California Air and Resources Board Executive Order or that was otherwise approved by the Environmental Protection Agency.
Disclaimers & Limitations
ASIDE FROM THE SEPARATE RECHARGEABLE ENERGY STORAGE SYSTEM (RESS) LIMITED WARRANTY DISCUSSED BELOW, THERE IS NO OTHER EXPRESS WARRANTY ON THE MOTORCYCLE. ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR PARTICULAR PURPOSE IS LIMITED TO THE DURATION OF THE EXPRESS WARRANTY, OR TO THE DURATION SET FORTH IN YOUR STATE'S WARRANTY STATUTES, WHICHEVER IS SHORTER. ANY IMPLIED WARRANTY IS NOT TRANSFERRED TO SUBSEQUENT PURCHASERS/BUYERS OF THE MOTORCYCLE.
THE IMPLIED WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE DOES NOT APPLY IF YOUR MOTORCYCLE IS USED FOR RACING, EVEN IF THE MOTORCYCLE IS EQUIPPED FOR RACING.
Some states do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you.
TO THE FULLEST EXTENT ALLOWED BY LAW, NEITHER LIVEWIRE NOR ITS AUTHORIZED DEALERS SHALL BE LIABLE FOR LOSS OF TIME, INCONVENIENCE, LOSS OF MOTORCYCLE USE, COMMERCIAL LOSS OR ANY OTHER INCIDENTAL OR CONSEQUENTIAL DAMAGES.
LiveWire and your dealer are not responsible for any time or income that you lose, any inconvenience, the loss of your transportation or use of your motorcycle, the cost of a rental motorcycle, fuel, travel, meals, or lodging, or for any other incidental or consequential damages you may have.
Punitive, exemplary, or multiple damages may not be recovered unless applicable law prohibits their disclaimer. You may not bring any warranty-related claim as a class representative, a private attorney general, a member of a class of claimants or in any other representative capacity. LiveWire shall not be liable for any damages caused by delay in delivery or furnishing of any products and/or services.
Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.
This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.
Warranty Duration
1. | The duration of this limited warranty is 24-months on the vehicle chassis systems, drive train systems and electrical system, excluding the high voltage Rechargeable Energy Storage System (RESS), starting from the earlier of (a) the date of initial retail purchase and delivery of the motorcycle from an authorized LiveWire retailer, or (b) the third anniversary of the last day of the model year of the motorcycle. Your Authorized LiveWire Dealer will submit an electronic Sales and Warranty Registration form to initiate your limited warranty. | |
2. | Any unexpired portion of this limited warranty will be transferred to subsequent owners, upon the resale of the motorcycle during the limited warranty period. | |
Owner's Obligations
To obtain warranty service, return your motorcycle at your expense within the limited warranty period to an authorized LiveWire dealer. The authorized LiveWire dealer should be able to provide warranty service during normal business hours, depending upon the workload of the authorized dealer's service department and the availability of necessary parts.
The dealer may request that you make an appointment and deliver the motorcycle for diagnosis and repair at the scheduled time.
*Note that due to the vehicle’s features and components, the diagnosis may take longer and some replacement parts may take longer than traditional replacement parts to obtain. Specifically, the high voltage (HV) battery (also referenced as the RESS) is a lithium ion battery which requires special shipping and may require up to five (5) business days to receive.
Exclusions
For On-Road Motorcycles, this Limited warranty will not cover claims arising from the following:
1. | Failure to operate or maintain your motorcycle as specified in the owner's manual, including the Maintenance Responsibilities, Service Intervals & Records, and Maintenance & Lubrication sections. | |
2. | Abuse, neglect, misuse, improper storage, use "off the highway," or used for racing or competition of any kind. | |
3. | Motorcycles which are not manufactured to comply with the laws of the market in which they are registered. | |
4. | Defects or damage caused by installation of off-road parts or competition parts installed to enhance performance, or making other unapproved modifications, including but not limited to a trailer hitch. This includes the use of genuine LiveWire parts in unapproved applications. | |
5. | An act of God, war, riot, insurrection, nuclear contamination, natural disasters, including, but not limited to, lightning, forest fires, dust storms, hailstorms, ice storms, earthquakes, or floods, or other circumstances out of LiveWire's control. | |
6. | A motorcycle which has been in an accident or collision, dropped or struck. | |
Other Limitations
This limited warranty does not cover:
Parts and labor for normal maintenance as recommended in the owner's manual, or the replacement of parts due to normal wear and tear including, but not limited to, the following: tires, lubrication, coolant, battery maintenance (both 12-volt battery and RESS), brake pads, brake discs, belt adjustments, and belt replacement.
Cosmetic damage that arises as a result of owner misuse or abuse, lack of proper maintenance as described in the Owner’s Manual, or environmental conditions (except concerns that result from defects in factory materials or workmanship, which are covered by this limited warranty for the duration of the limited warranty period).
Any cosmetic damage allegedly existing at the time of retail delivery that has not been documented by the authorized LiveWire selling dealer prior to retail delivery.
Defects or damage to the motorcycle caused by alterations outside of LiveWire's factory specifications or caused by alterations or use of parts or accessories not approved for the make and model year of your motorcycle.
Damage caused by installation or use of non-genuine LiveWire parts, or unapproved genuine LiveWire parts, even those installed by an authorized LiveWire dealership, that cause a LiveWire part to fail. Examples include but are not limited to performance-enhancing powertrain components or software, including tuners, altered gear & sprocket ratio(s), non-approved tires (changing the rolling radius), lowering kits, tow packages, certain flag mounts, handlebars, and add-ons connected to the factory electrical system.
Upgraded parts as a warranty replacement. The limited warranty allows for repair or replacement of failed parts to put the vehicle, component, or part back to its original condition with factory supplied materials and as delivered. We will take all steps to repair/replace the part to make it correct for the customer. This does not include upgrades to parts - unless no other suitable component is available as a direct replacement. This would require an authorization prior to repair.
Abuse or misuse associated with operation, including:
Defects due to either ignoring warning lights display or by not immediately seeking service at an Authorized LiveWire Dealer.
Running without factory certified fluids (coolant and lube).
Use of charge plugs not meant for the vehicle conversion kits and non-certified Electrical Vehicle Supply Equipment (EVSE) will void the warranty to the system.
Extension cords used in conjunction with the EVSE (from an outlet to the EVSE) are not covered by the limited warranty.
The EVSE must be plugged directly into a wall outlet to properly charge.
Bypassing any of the charging/EVSE safety features will void the system warranty.
IMPORTANT: READ CAREFULLY
Authorized LiveWire dealers are independently owned and operated and may sell non-LiveWire products. Because of this, LIVEWIRE IS NOT RESPONSIBLE FOR THE SAFETY, QUALITY, OR SUITABILITY OF ANY NON-LIVEWIRE PART, ACCESSORY OR DESIGN MODIFICATION INCLUDING, BUT NOT LIMITED TO, LABOR WHICH MAY BE SOLD AND/OR INSTALLED BY AUTHORIZED LIVEWIRE DEALERS.
This limited warranty is a contract between you and LiveWire, EV LLC. It is separate and apart from any warranty, service plan, or service contract you may receive or purchase from an authorized LiveWire. An authorized LiveWire dealer is not authorized to alter, modify, expand, or in any way change the terms and conditions of this limited warranty.
Any warranty work or parts replacement authorized by LiveWire will not preclude LiveWire from later relying on any exclusion where applicable.
LiveWire and its authorized dealers reserve the right to modify or service motorcycles designed and manufactured by LiveWire at any time without incurring any additional obligation to make the same alteration or change to a motorcycle previously built and sold. LiveWire reserves the right to provide post-warranty repairs, conduct repair campaigns, offer good-will or customer satisfaction repairs or extend the warranty coverage for certain motorcycles at its sole discretion. Said repairs or extensions of warranty coverage in no way obligates LiveWire to provide similar accommodations to other owners of similar motorcycles. Sometimes LiveWire may offer a special adjustment program to pay all or part of the cost of certain repairs beyond the terms of your limited warranty. Check with your authorized LiveWire dealer to learn whether such programs are available to you. Your state may prohibit these types of offers, in which case, they may not be available to you.
The fact that a part is labeled or branded LiveWire does not necessarily make it appropriate or warranted for the make and model of your motorcycle. The use of parts not designed and tested for your motorcycle may have negative consequences on the performance of your motorcycle and may cause damage or defects not covered by this limited warranty.
It is possible to overload your vehicle's charging system by adding too many electrical accessories. If the combined electrical accessories operating at any one time consume more electrical current than the vehicle's charging system can produce, the electrical consumption can discharge the battery and cause damage to the vehicle's electrical system.
Environmental Factors
Warranty will cover rust/corrosion and/or pitting on one component, one time only, under appropriate conditions. If a vehicle is exhibiting any of these conditions on more than one component, warranty coverage will be denied.
Warranty will cover rust/corrosion and/or pitting on multiple components only if they are the same component (i.e. both mirrors, both rider footboards, etc.)
Warranty will not cover rust/corrosion and/or pitting on wheels at any time unless the condition had been properly documented in the DPQA. For warrantable conditions see Cosmetic Quality Guide.
Warranty will not cover rust/corrosion and/or pitting as a result of damage from road debris, hazards, neglect, chemical exposure or abuse/misuse of the motorcycle.
Warranty will not cover rust/corrosion and/or pitting or part wear that results from off-road use.
The owner is responsible for protecting the motorcycle from any cosmetic concerns that result from use and/or from exposure to the elements.