China 3R Warranty Period
Pursuant to the China Motorcycle 3R Rules, the 3R warranty period for motorcycles starts on the date when the official invoice is issued and ends on the earlier of either the date that is the first anniversary or the date the mileage meter hits 6,000 kilometers, both dates inclusive. If the ending date is a public holiday in China, it will automatically extend to the next business day (“3R Warranty Period”).
However, the following time periods should be excluded for the purpose of determining the 3R Warranty Period:
  1. Time taken for repair pursuant to the warranty obligations under the China Motorcycle 3R rules;
  2. waiting time due to lack of spare parts needed for repair; and
  3. any time of delay in repair caused by force majeure.
Repair obligations
The Dealer or Distributor has an obligation to perform repairs of the motorcycle, either by itself or through the designated repairers for any performance malfunction occurring during the 3R Warranty Period, provided that the China Motorcycle 3R Rules specify it’s seller’s obligation to conduct a free repair with respect to such performance malfunction, and customers do not need to pay any repair costs such as parts costs and service fees.
Replacement obligations
The Dealer/Distributor has an obligation to provide a new replacement motorcycle of same type to the customer in any of the following circumstances:
  1. The motorcycle has any specific malfunction as defined by China Motorcycle 3R Rules within Day 7 (inclusive of Day 7) following the sale of the motorcycle (which shall be defined as the “Invoicing Date” throughout this Warranty Manual), unless the customer elects to have the motorcycle repaired or returned instead;
  2. The motorcycle has any specific malfunction as defined by China Motorcycle 3R Rules during Day 8 to Day 15 (both dates inclusive) following the sale of the motorcycle, unless the customer elects to have the motorcycle repaired instead;
  3. The motorcycle has any of the specific malfunction as defined by China Motorcycle 3R Rules after Day 15 following the sale of the motorcycle and such motorcycle still cannot be used for its normal purpose after being repaired twice;
  4. The motorcycle has not been fully repaired within 90 days after being sent for repair due to the manufacturer’s failure to provide the necessary spare parts in accordance with the sales contract;
  5. In the event that the Dealer/Distributor acts as the repairer of the motorcycle, the motorcycle has not been repaired within 30 days (inclusive of the 30th day) after being sent for repair due to the Dealer/Distributor’s own reason.
the 3R warranty period shall restart for the replacement motorcycle from the date of replacement and the Dealer/Distributor shall provide a new warranty voucher.
Return Obligations
The Dealer/Distributor has an obligation to accept the return of the motorcycle and refund the customer in full or partially in any of the following circumstances:
  1. The motorcycle has any of the specific malfunction as defined by China Motorcycle 3R Rules within 7 days (inclusive of Day 7) following the sale of the motorcycle, unless the customer elects to have the motorcycle repaired or replaced;
  2. any of the circumstances (2), (3) and (4) under the Section “Replacement Obligations” arise but the Dealer/Distributor does not have any motorcycle of same type for replacement, and consequently the customer demands for refund; or
  3. any of the circumstances (2), (3) and (4) under the Section “Replacement Obligations” arise and the customer demands for refund in any way despite the fact that Dealer/Distributor can provide a replacement motorcycle of the same type.
In the circumstance (1) above, the Dealer/Distributor shall also refund not only the purchase price of the motorcycle ( which shall be defined in this Warranty Manual as the VAT tax included prices as indicated on the official invoice issued to the customer by the Dealer/Distributor for the returned motorcycle) but shall also bear any reasonable costs, including any surcharges, the vehicle use tax, insurance expense, license plate fees, inspection and examination fees, road maintenance charges, etc.
In the circumstance (2) above, the Dealer/Distributor shall only refund the customer with the purchase price but the customer shall bear all other reasonable costs as described in above paragraph. In the circumstance (3) above, the Dealer/Distributor shall only refund the customer with the purchase price after deducting depreciation of the motorcycle calculated at the rate of 2% of the purchase price per day and based on actual days elapsed (which calculated from the invoicing date to the date of returning the motorcycle to the customer, both dates are inclusive, while excluding any time of repair and any waiting period due to lack of repair parts) meanwhile the customer shall bear all other reasonable costs as described in above paragraph.
Exclusions for China Motorcycle 3R Rules
The China Motorcycle 3R Rules shall not be applied to the motorcycle if any of the following conditions is satisfied:
  1. Purchased more than 1 year upon the invoicing date;
  2. The mileage is more than 6,000 km (3,728 mi);
  3. Damages caused by the customer that the customer does not use, maintain or take care of the motorcycle according to the Owner’s Manual;
  4. Damages caused by the dismantle movement of a repairer who is not an authorized Harley-Davidson Dealer/Distributor for repairing the motorcycle.
  5. Lack of “three guarantees” certificate or the effective invoice (except for those who can prove that the motorcycle is within the 3R Warranty Period)
  6. With the “three guarantees” certificate altered or the production model, VIN or the engine number on the “three guarantees” certificate is inconsistent with such information of the motorcycle;
  7. Damages caused by force majeure.
    24 Months/Unlimited Miles
    Harley-Davidson warrants the new 2023 Harley-Davidson® X 350 and X 500 motorcycle that an authorized Harley-Davidson® dealer or distributor will repair or replace without charge any parts on your motorcycle that malfunction or fail during normal use during the applicable coverage period due to an issue with factory supplied materials or factory workmanship. Without prejudice to any mandatory obligation under applicable China laws, such repair or replacement of failed parts will be Harley-Davidson's sole obligation and your sole and exclusive remedy under this Limited Warranty. This Limited Warranty applies only for the duration identified below.
    No person, including Harley-Davidson® Dealers, Distributor, may modify, extend or waive any part of this Warranty.
    As a condition of this warranty, you are responsible for properly using, maintaining, and caring for your motorcycle as outlined in your Owner Manual. Harley-Davidson recommends that you maintain copies of all maintenance records and receipts.
    THERE IS NO OTHER EXPRESSED WARRANTY (OTHER THAN THE EMISSIONS AND NOISE WARRANTIES) ON THE MOTORCYCLE. Any implied warranty of merchantability or fitness for particular purpose is limited to the duration of the express warranty. Any implied warranty is not transferred to subsequent purchasers/buyers of the motorcycle.
    The implied warranty of fitness for a particular purpose does not apply if your motorcycle is used for racing, even if the motorcycle is equipped for racing.
    TO THE FULLEST EXTENT ALLOWED BY A LAW, NEITHER HARLEY-DAVIDSON, NOR ITS AUTHORIZED DEALERS/DISTRIBUTOR SHALL BE LIABLE FOR LOSS OF TIME, INCONVENIENCE, LOSS OF MOTORCYCLE USE, COMMERCIAL LOSS OR ANY OTHER INCIDENTAL OR CONSEQUENTIAL DAMAGES.
    Harley-Davidson and your Dealer/Distributor are not responsible for any time or income that you lose, any inconvenience, the loss of your transportation or use of your motorcycle, the cost of a rental motorcycle, fuel, travel, meals, or lodging, or for any other incidental or consequential damages you may have. Punitive, exemplary, or multiple damages may not be recovered unless China applicable law prohibits their disclaimer. You may not bring any warranty-related claim as a class representative, a private attorney general, a member of a class of claimants or in any other representative capacity. Harley-Davidson shall not be liable for any damages caused by delay in delivery or furnishing of any products and/or services.
    This warranty gives you specific legal rights. Decisions based on China laws related to consumer protection and products quality and China Motorcycle 3R Rules supersede this Company policy on Limited Warranty.
    The following terms and conditions apply to this Warranty:
    Duration
    1. The duration of this limited warranty is 24 (twenty four) months, starting from the earlier of;
      1. the date of initial retail purchase and delivery of the motorcycle from an authorized Harley-Davidson dealer, or
      2. Two (2) years after the MY launch of the vehicle in question.
        1. Example: An unsold 2023 vehicle warranty will start when the 2025 models start to ship. Your authorized Harley-Davidson dealer will submit an electronic Sales and Warranty Registration form to initiate your limited warranty.
    2. Any unexpired portion of this limited warranty will be transferred to subsequent owners, upon the resale of the motorcycle during the limited warranty period.
    Owner's Obligations
    To obtain warranty service, return your motorcycle at your expense within the limited warranty period to an authorized Harley-Davidson Dealer/Distributor. The authorized Harley-Davidson Dealer/Distributor should be able to provide warranty service during normal business hours, depending upon the workload of the authorized Dealer/Distributor’s service department and the availability of necessary parts.
    Exclusions
    This limited warranty will not apply to any motorcycle:
    1. Which has not been operated or maintained as specified in the owner's manual.
    2. Which has been abused, neglected, misused, improperly stored, used "off the highway," or used for racing or competition of any kind.
    3. Which is not manufactured to comply with the laws of the market in which it is registered.
    4. Which has off-road parts or competition parts installed to enhance performance, or has other unapproved modifications (even if these modifications include genuine Harley-Davidson® parts and accessories that are not approved for use on your motorcycle). These modifications may void all or parts of your Harley-Davidson® limited warranty. See an authorized Harley-Davidson Dealer/Distributor for details.
    5. Which has been subjected to an act of God, war, riot, insurrection, nuclear contamination, natural disasters, including, but not limited to, lightning, forest fires, dust storms, hail storms, ice storms, earthquakes, or floods, or other circumstances out of Harley-Davidson’s control.
    6. Which has been in an accident or collision or has been dropped or struck.
    Other Limitations
    This limited warranty does not cover:
    1. Parts and labor for normal maintenance as recommended in the Owner’s Manual, or the replacement of parts due to normal wear and tear including, but not limited to, the following: light bulbs, tyres, lubrication, oil and filter change, fuel system cleaning, battery maintenance, engine tune-up, spark plugs, brake, clutch, chain/chain sprocket adjustments and chain replacement.
    2. Cosmetic concerns that arise because of owner abuse, lack of proper maintenance or environmental conditions (except concerns that result from defects in factory materials or workmanship, which are covered by this limited warranty for the duration of the limited warranty period). Refer to Harley-Davidson™ cosmetic guidelines.
    3. Any cosmetic condition existing at the time of retail delivery that has not been reported using the online DPQA process and- by the authorized Harley-Davidson selling Dealer/Distributor prior to retail delivery.
    4. Defects or damage to the motorcycle caused by alterations outside of Harley-Davidson™ factory specifications or caused by alterations or use of parts or accessories not approved for the make and model year of your motorcycle.
    5. Damage caused by installation or use of non-Harley-Davidson components, even those installed by an authorized Harley-Davidson Dealer/Distributor, that cause a Harley-Davidson part to fail. Examples include, but are not limited to, performance-enhancing powertrain components or software, exhaust systems, trailer hitches, non-approved tires, lowering kits, handlebars, and add-ons connected to the factory electrical system.
    6. Upgraded parts are not allowed as a warranty replacement. The limited warranty allows for repair or replacement of failed parts to put the vehicle, component or part back to its original condition with factory supplied materials and as delivered. We will take all steps to repair/replace the part to make it correct for the customer. This does not include upgrades to parts - unless no other suitable component is available as a direct replacement. Upgraded parts as warranty replacement would require an authorization prior to repair.
    Important: Read Carefully
    1. Authorized Harley-Davidson Dealers/Distributors are independently owned and operated and may sell non-Harley-Davidson products. Because of this, HARLEY-DAVIDSON IS NOT RESPONSIBLE FOR THE SAFETY, QUALITY, OR SUITABILITY OF ANY NON-HARLEY-DAVIDSON PART, ACCESSORY OR DESIGN MODIFICATION INCLUDING, BUT NOT LIMITED TO, LABOR WHICH MAY BE SOLD AND/OR INSTALLED BY AUTHORIZED HARLEY-DAVIDSON DEALERS.
    2. This limited warranty is a contract between you and Harley-Davidson. It is separate and apart from any warranty or service plan you may receive or purchase from an authorized Harley-Davidson Dealer/Distributor. An authorized Harley-Davidson Dealer/Distributor is not authorized to alter, modify, expand, or in any way change the terms and conditions of this limited warranty.
    3. Any warranty work or parts replacement authorized by Harley-Davidson will not preclude Harley-Davidson from later relying on any exclusion where applicable.
    4. Harley-Davidson and its authorized Dealers/Distributor reserve the right to modify or service motorcycles offered for sale under the Harley-Davidson brand name at any time without incurring any additional obligation to make the same alteration or change to a motorcycle previously sold. Harley-Davidson reserves the right to provide post-warranty repairs, conduct repair campaigns, or customer satisfaction repairs or extend the warranty coverage for certain motorcycles at its sole discretion. Said repairs or extensions of warranty coverage in no way obligate Harley-Davidson to provide similar accommodations to other owners of similar motorcycles. Sometimes Harley-Davidson may offer a special adjustment program to pay all or part of the cost of certain repairs beyond the terms of your limited warranty. Check with your authorized Harley-Davidson Dealer /Distributor to learn whether such programs are available. Your market may prohibit these types of offers, in which case, they may not be available to you.
    5. The fact that a part is labeled, or branded Harley-Davidson does not necessarily make it appropriate or warranted for the make and model of your motorcycle. The use of parts not designed and tested for your motorcycle may have negative consequences on the performance of your motorcycle and may create conditions not covered by the limited warranty.
    Environmental Factors
    1. This limited Warranty will cover rust/corrosion and/or pitting on one component, one time only, under appropriate conditions. If a vehicle is exhibiting any of these conditions on more than one component, warranty coverage will be denied.
    2. This limited Warranty will cover rust/corrosion and/or pitting on multiple components only if they are the same component (i.e. both mirrors, both rider footboards, etc.).
    3. This limited Warranty will not cover rust/corrosion and/or pitting on wheels at any time unless condition had been properly documented in the DPQA. For warrantable conditions see Cosmetic Quality Guide.
    4. This limited Warranty will not cover rust/corrosion and/or pitting as a result of damage from road debris, hazards, neglect, chemical exposure or abuse/misuse of the motorcycle.
    5. This limited Warranty will not cover rust/corrosion inside fuel tanks.
    The owner is responsible for protecting the motorcycle from any cosmetic concerns that result from use and/or from exposure to the element.