24 Months/Unlimited Miles
Harley-Davidson warrants for any new 2020 LiveWire™ motorcycle that an Authorized LiveWire™ Dealer will repair or replace, without charge, any parts on your motorcycle that malfunction or fail during normal use during the applicable coverage period due to an issue with factory supplied materials or factory workmanship. Such repair or replacement of failed parts will be Harley-Davidson's sole obligation and your sole and exclusive remedy under this limited warranty. This limited warranty applies only for the duration identified below.
No person, including Harley-Davidson dealers, may modify, extend or waive any part of this warranty. As a condition of this warranty, you are responsible for properly using, maintaining, and caring for your motorcycle as outlined in your Owner Manual. Harley-Davidson recommends that you maintain copies of all maintenance records and receipts.
ASIDE FROM THE SEPARATE RESS LIMITED WARRANTY DISCUSSED BELOW, THERE IS NO OTHER EXPRESS WARRANTY ON THE MOTORCYCLE. Any implied warranty of merchantability or fitness for particular purpose is limited to the duration of the express warranty, or to the duration set forth in your state’s warranty statutes, whichever is shorter. Any implied warranty is not transferred to subsequent purchasers/buyers of the motorcycle.
The implied warranty of fitness for a particular purpose does not apply if your motorcycle is used for racing, even if the motorcycle is equipped for racing. Some states do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you.
TO THE FULLEST EXTENT ALLOWED BY LAW, NEITHER HARLEY-DAVIDSON, NOR ITS AUTHORIZED DEALERS SHALL BE LIABLE FOR LOSS OF TIME, INCONVENIENCE, LOSS OF MOTORCYCLE USE, COMMERCIAL LOSS OR ANY OTHER INCIDENTAL OR CONSEQUENTIAL DAMAGES.
Harley-Davidson and your dealer are not responsible for any time or income that you lose, any inconvenience, the loss of your transportation or use of your motorcycle, the cost of a rental motorcycle, travel, meals, or lodging, or for any other incidental or consequential damages you may have.
Punitive, exemplary, or multiple damages may not be recovered unless applicable law prohibits their disclaimer. You may not bring any warranty-related claim as a class representative, a private attorney general, a member of a class of claimants or in any other representative capacity. Harley-Davidson shall not be liable for any damages caused by delay in delivery or furnishing of any products and/or services.
Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.
This warranty gives you specific legal rights, and you may also have other rights which vary from state to state (Country/Market/Region). Decisions based on state lemon laws, state arbitration awards and/or dispute resolution awards supersede Company policy.
The following terms and conditions apply to this warranty:
Duration
  1. The duration of this limited warranty is 24-months on the vehicle chassis systems, drive train systems and electrical system, excluding the high voltage Rechargeable Energy Storage System (RESS), starting from the earlier of (a) the date of initial retail purchase and delivery of the motorcycle from an authorized LiveWire™ retailer, or (b) the third anniversary of the last day of the model year of the motorcycle. Your Authorized LiveWire™ Dealer will submit an electronic Sales and Warranty Registration form to initiate your limited warranty.
  2. Any unexpired portion of this limited warranty will be transferred to subsequent owners, upon the resale of the motorcycle during the limited warranty period.
Owner's Obligations
To obtain warranty service, return your motorcycle at your expense within the limited warranty period to an Authorized LiveWire™ Dealer. The Authorized LiveWire™ Dealer should be able to provide warranty service during normal business hours, depending upon the workload of the authorized dealer’s service department and the availability of necessary parts. Note that due to the vehicle’s features and components, the diagnosis may take longer and some replacement parts may take longer than traditional replacement parts to obtain. Specifically, the high voltage (HV) battery (also referenced as the RESS) requires special shipping due to it being a lithium ion battery and may require up to five (5) business days to receive.
Exclusions
This limited warranty will not apply to any electric motorcycle which:
  1. Has not been operated or maintained as specified in the Owner Manual.
  2. Has been abused, neglected, misused (e.g., wheelies, stoppies, burnouts), improperly stored, used “off the highway,” or used for racing or competition of any kind.
  3. Has had stock components (e.g., duct work, covers, fairings, fender(s)) that impact the overall vehicle performance, including airflow during operation, removed or altered.
  4. Is not equipped to comply with the laws of the market in which it is registered.
  5. Has off-road or competition parts and or software (SW) installed to enhance performance, a trailer hitch, or has other unapproved modifications (even if these modifications include genuine Harley-Davidson® parts and accessories that are not approved for use on your motorcycle). These modifications may void all or parts of your new motorcycle limited warranty. See an Authorized LiveWire™ Dealer for details.
  6. Has been subjected to an act of God, war, riot, insurrection, nuclear contamination, natural disasters, including, but not limited to, lightning, forest fires, dust storms, hail storms, ice storms, earthquakes, or floods, or other circumstances out of Harley-Davidson’s control.
  7. Has been in an accident, collision, dropped or struck.
Other Limitations
This limited warranty does not cover:
  1. Parts and labor for normal maintenance as recommended in the Owner Manual, or the replacement of parts due to normal wear and tear including, but not limited to, the following: tires, lubrication, coolant, battery maintenance (both operating battery and RESS), brake (pads & rotors), belt adjustments and belt replacement.
  2. Cosmetic concerns that arise as a result of owner abuse, lack of proper maintenance or environmental conditions (except concerns that result from defects in factory materials or workmanship, which are covered by this limited warranty for the duration of the limited warranty period).
  3. Any cosmetic condition existing at the time of retail delivery that has not been documented by the Authorized LiveWire™ Dealer prior to retail delivery.
  4. Defects or damage to the motorcycle caused by alterations outside of Harley-Davidson factory specifications or caused by alterations or use of parts or accessories not approved for the make and model year of your motorcycle.
  5. Damage caused by installation or use of non-Harley-Davidson components, even those installed by an authorized Harley-Davidson dealership that causes a Harley-Davidson® part to fail. Examples include but are not limited to performance-enhancing powertrain (gear box) components or software, including tuners, altered gear & sprocket ratio(s), non-approved tires (changing the rolling radius), lowering kits, tow packages, certain flag mounts, handlebars, add-ons connected to the factory electrical system, and so on.
  6. Abuse or misuse associated with operation, including:
    1. Defects due to either ignoring warning lights display or by not immediately seeking service at an Authorized LiveWire™ Dealers.
    2. Running without factory certified fluids (coolant and lube).
    3. Use of charge plugs not meant for the vehicle conversion kits and non-certified Electrical Vehicle Supply Equipment (EVSE) will void the warranty to the system.
    4. Extension cords used in conjunction with the EVSE (from an outlet to the EVSE) are not covered by the limited warranty.
      1. The EVSE must be plugged directly into a wall outlet to properly charge.
      2. Bypassing any of the charging/EVSE safety features will void the system warranty.
Important: Read Carefully
  1. Authorized LiveWire™ Dealer(s) are independently owned and operated and may sell non-Harley-Davidson products. Because of this, HARLEY-DAVIDSON IS NOT RESPONSIBLE FOR THE SAFETY, QUALITY, OR SUITABILITY OF ANY NON-HARLEY-DAVIDSON PART, ACCESSORY OR DESIGN MODIFICATION INCLUDING, BUT NOT LIMITED TO, LABOR WHICH MAY BE SOLD AND/OR INSTALLED BY AUTHORIZED HARLEY-DAVIDSON DEALERS.
  2. This limited warranty is a contract between you and Harley-Davidson. It is separate and apart from any warranty or service plan you may receive or purchase from an Authorized LiveWire™ Dealer. An Authorized LiveWire™ Dealer is not authorized to alter, modify, expand, or in any way change the terms and conditions of this limited warranty.
  3. Any warranty work or parts replacement authorized by Harley-Davidson will not preclude Harley-Davidson from later relying on any exclusion where applicable.
  4. Harley-Davidson and its Authorized LiveWire™ Dealer reserve the right to modify or service motorcycles designed and manufactured by Harley-Davidson at any time without incurring any additional obligation to make the same alteration or change to a motorcycle previously built and sold. Harley-Davidson reserves the right to provide post-warranty repairs, conduct repair campaigns, offer good-will or customer satisfaction repairs or extend the warranty coverage for certain motorcycles at its sole discretion. Said repairs or extensions of warranty coverage in no way obligate Harley-Davidson to provide similar accommodations to other owners of similar motorcycles. Sometimes Harley-Davidson may offer a special adjustment program to pay all or part of the cost of certain repairs beyond the terms of your limited warranty. Check with your Authorized LiveWire™ Dealer to learn whether such programs are available. Your state may prohibit these types of offers, in which case, they may not be available.
  5. The fact that a part is labeled or branded Harley-Davidson® does not necessarily make it appropriate or warranted for the make and model of the motorcycle. The use of parts not designed and tested for the motorcycle may have negative consequences on the performance of the motorcycle and may create conditions not covered by the limited warranty.
Environmental Factors
  1. Warranty will cover rust/corrosion and/or pitting on one component, one time only, under appropriate conditions. If a vehicle is exhibiting any of these conditions on more than one component, warranty coverage will be denied.
  2. Warranty will cover rust/corrosion and/or pitting on multiple components only if they are the same component (i.e. both mirrors, both rider footboards, etc.)
  3. Warranty will not cover rust/corrosion and/or pitting on wheels at any time unless condition had been properly documented in the DPQA. For warrantable conditions see Cosmetic Quality Guide.
  4. Warranty will not cover rust/corrosion and/or pitting as a result of damage from road debris, hazards, neglect, chemical exposure or abuse/misuse of the motorcycle.