60 Months/Unlimited Miles
Harley-Davidson warrants for any new 2020 LiveWire™ Rechargeable Energy Storage System (RESS) that an Authorized LiveWire™ Dealer will repair or replace without charge any parts on your motorcycle that malfunction or fail during normal use during the applicable coverage period due to an issue with factory supplied materials or factory workmanship. Such repair or replacement of failed parts will be Harley-Davidson's sole obligation (including a factory certified RESS as an option for replacement) and your sole and exclusive remedy under this limited warranty. This limited warranty applies only for the duration identified below.
No person, including Harley-Davidson dealers, may modify, extend or waive any part of this warranty. As a condition of this warranty, you are responsible for properly using, maintaining, and caring for your motorcycle as outlined in your Owner Manual. Harley-Davidson recommends that you maintain copies of all maintenance records and receipts.
THERE IS NO OTHER EXPRESS WARRANTY (OTHER THAN THE SEPARATE LIMITED WARRANTIES) ON THE MOTORCYCLE. Any implied warranty of merchantability or fitness for particular purpose is limited to the duration of the express warranty, or to the duration set forth in your state’s warranty statutes, whichever is shorter. Any implied warranty is not transferred to subsequent purchasers/buyers of the motorcycle.
The implied warranty of fitness for a particular purpose does not apply if your motorcycle is used for racing, even if the motorcycle is equipped for racing. Some states do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you.
TO THE FULLEST EXTENT ALLOWED BY A LAW, NEITHER HARLEY-DAVIDSON, NOR ITS AUTHORIZED DEALERS SHALL BE LIABLE FOR LOSS OF TIME, INCONVENIENCE, LOSS OF MOTORCYCLE USE, COMMERCIAL LOSS OR ANY OTHER INCIDENTAL OR CONSEQUENTIAL DAMAGES.
Harley-Davidson and your dealer are not responsible for any time or income that you lose, any inconvenience, the loss of your transportation or use of your motorcycle, the cost of a rental motorcycle, travel, meals, or lodging, or for any other incidental or consequential damages you may have.
Punitive, exemplary, or multiple damages may not be recovered unless applicable law prohibits their disclaimer. You may not bring any warranty-related claim as a class representative, a private attorney general, a member of a class of claimants or in any other representative capacity. Harley-Davidson shall not be liable for any damages caused by delay in delivery or furnishing of any products and/or services.
Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.
This warranty gives you specific legal rights, and you may also have other rights which vary from state to state (Country/Market/Region). Decisions based on state lemon laws, state arbitration awards and/or dispute resolution awards supersede Company policy.
The following terms and conditions apply to this warranty:
Duration
  1. The Rechargeable Energy Storage System (RESS) warranty is 60-months starting from the date the VIN is registered.
  2. Any unexpired portion of this limited warranty will be transferred to subsequent owners, upon the resale of the motorcycle during the limited warranty period.
Other Limitations
To obtain warranty service, return your motorcycle at your expense within the limited warranty period to an authorized LiveWire™ Dealer. The Authorized LiveWire™ Dealer should be able to provide warranty service during normal business hours, depending upon the workload of the authorized dealer’s service department and the availability of necessary parts. Note that due to the vehicle’s features and components, the diagnosis may take longer and some replacement parts may take longer than traditional replacement parts to obtain. Specifically, the RESS requires special shipping due to being a lithium ion battery and may require up to five (5) business days to receive.
NOTE
The RESS will exhibit capacity degradation over time as a result of both physical and chemical design limitations. Factors such as high temperature, high charge/discharge rates, or extended time at low state of charge (SOC) conditions. The battery may degrade as much as 20% of original capacity over the warranty period (5 years). This condition is not considered a warranty condition or failure but a normal characteristic of a rechargeable lithium ion battery.
Exclusions
This limited warranty will not apply to any RESS where there is evidence or failure due to abuse, neglect, improper maintenance or unapproved modifications or:
  1. Which has been tampered with in any manner whereby the original RESS case has noticeable mechanical tampering evidence, including:
    1. Opening or attempting to open the case of the RESS. The RESS is not a customer serviceable component (or dealer service), no attempt should be made to open the RESS.
    2. Any products tampered with, modified, adjusted, or repaired by any unauthorized party, including the owner or a non-Authorized LiveWire™ Dealer.
    3. Any damage caused or resulting from the use of inappropriate tools.
  2. Unauthorized reprogramming of the RESS electronic controller, or any other vehicle controller. This includes any modification that changes the charge rate into the RESS that is not factory specific.
  3. Failure to maintain the RESS State-of-Charge above zero percent.
  4. Which has been modified or evidence of impact deforming the RESS housing or surrounding chassis protection.
  5. Which has not been operated or maintained as specified in the Owner Manual.
  6. On which any additional accessory has been installed by the owner which causes defect of additional parts, or condition that negatively affects the designed performance.
  7. Which has a damaged or altered on board charger (OBC) that no longer allows the EVSE to properly be secured, including:
    1. adaptors not approved for use on the vehicle.
    2. home-made – non-branded and aftermarket adaptors.
    3. vehicle inlet assembly (charge port) tampering.
  8. Which has been in an accident, collision, dropped or struck.
  9. Which has been subjected to an act of God, war, riot, insurrection, nuclear contamination, natural disasters, including, but not limited to, lightning, forest fires, dust storms, hail storms, ice storms, earthquakes, or floods, or other circumstances out of Harley-Davidson’s control.
  10. Which has been subjected to extended storage of the motorcycle at excessive (hot or cold) ambient temperatures which can cause accelerated battery cell capacity degradation.
  1. Which has not been properly and regularly charged with an approved charger and provided Electrical Vehicle Supply Equipment (EVSE).
  2. Warranty coverage of an RESS which has been exposed to extreme weather conditions (above 60°C (140°F) or below -40°C (-40°F)) for a prolonged period of time without proper maintenance, charging, or storage could be at risk for permanent loss of range or state of health (SoH).