Your Consumer Rights
The benefits given to you under this H-D Motorcycle Warranty are additional to, and do not detract from, other rights and remedies that you may have in respect of the motorcycle under Australian and New Zealand laws, including consumer protection laws.
In Australia, our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
In New Zealand, our goods also come with guarantees that cannot be excluded under the New Zealand Consumer Guarantees Act.
Warranty
This H-D Motorcycle Warranty is provided by Harley-Davidson Motor Company, P.O. Box 653, Milwaukee, Wisconsin 53201, U.S.A, phone: +1 (414) 343-4056, ("Harley-Davidson").
Harley-Davidson warrants for any new 2020 LiveWire™ motorcycle that an Authorized LiveWire™ Dealer will repair or replace without charge any parts found to be defective in factory materials or workmanship under normal use during the warranty period set out below. Such repair or replacement of parts will be Harley-Davidson's sole obligation and your sole remedy under this H-D Motorcycle Warranty, however you may have other rights under Australian and New Zealand laws, as described above.
NOTE
Goods presented for repair may be replaced by refurbished goods of the same type rather than being repaired. Refurbished parts may be used to repair goods.
The following terms and conditions apply to this warranty:
Warranty Period: 24 Months/Unlimited Miles
  1. The duration of this H-D Motorcycle warranty is 24-months on the vehicle chassis systems, drivetrain systems and electrical system, excluding the high-voltage Rechargeable Energy Storage System (RESS), starting from the earlier of:
    1. the date of initial retail purchase and delivery of the motorcycle from an authorized LiveWire™ retailer, or
    2. the third anniversary of the last day of the model year of the motorcycle (if not sold to a retail purchaser before that date).
Your Authorized LiveWire™ Dealer will submit an electronic Sales and Warranty Registration form to initiate your H-D Motorcycle warranty.
NOTE
If the motorcycle was used as a demonstrator or company motorcycle, then the warranty period may have started and/or expired prior to the initial retail sale. See an authorized Harley-Davidson dealer for details.
Any unexpired portion of this H-D Motorcycle warranty will be transferred to subsequent owners, upon the resale of the motorcycle during the H-D Motorcycle warranty period. See the OWNER CONTACT INFORMATION section of the Owner's Manual for information regarding notification of ownership changes.
Obtaining Warranty Service
To obtain warranty service, return your motorcycle at your expense within the H-D Motorcycle warranty period to an Authorized LiveWire™ Dealer.
The Authorized LiveWire™ Dealer should be able to provide warranty service during normal business hours, depending upon the workload of the authorized dealer’s service department and the availability of necessary parts. Note that due to the vehicle’s features and components, the diagnosis may take longer and some replacement parts may take longer than traditional replacement parts to obtain. Specifically, the high voltage (HV) battery (also referenced as the RESS) requires special shipping due to being a lithium ion battery and may require up to five (5) business days to receive.
Exclusions
This limited warranty will not apply to any electric motorcycle (or part or accessory) which:
  1. Has not been operated or maintained as specified in the Owner Manual.
  2. Has been abused, neglected, misused (e.g., wheelies, stoppies, burnouts), improperly stored, used “off the highway,” or used for racing or competition of any kind.
  3. Has had stock components (e.g., duct work, covers, fairings, fender(s)) that impact the overall vehicle performance, including airflow during operation, removed or altered.
  4. Was not originally manufactured for use or sold in Australia and New Zealand and/or does not comply with Australian and New Zealand homologation requirements.
  5. Has off-road or competition parts and or software (SW) installed to enhance performance, a trailer hitch, or has other unapproved modifications (even if these modifications include genuine Harley-Davidson® parts and accessories that are not approved for use on your motorcycle). These modifications may void all or parts of your new motorcycle limited warranty. See an Authorized LiveWire™ Dealer for details.
  6. Has been subjected to an act of God, war, riot, insurrection, nuclear contamination, natural disasters, including, but not limited to, lightning, forest fires, dust storms, hail storms, ice storms, earthquakes, or floods, or other circumstances out of Harley-Davidson’s control.
  7. Has been in an accident, collision, dropped or struck.
Other Limitations
This warranty does not cover:
  1. Parts and accessories not manufactured by Harley-Davidson, or any damage caused to the motorcycle by the installation of such parts and accessories, even if such parts and accessories are installed on the motorcycle at the date of initial retail purchase. A separate third-party warranty may apply to such parts and accessories. See an authorized Harley-Davidson dealer for details.
  2. Parts and labor for normal maintenance as recommended in the Owner Manual, or the replacement of parts due to normal wear and tear including, but not limited to, the following: bulbs, tires, lubrication, coolant, battery maintenance (both operating battery and RESS), brake (pads & rotors), belt adjustments and belt replacement.
  3. Cosmetic concerns that arise as a result of owner abuse, lack of proper maintenance or environmental conditions (except concerns that result from defects in factory materials or workmanship, which are covered by this limited warranty for the duration of the limited H-D Mortorcycle warranty period).
  4. Any cosmetic condition existing at the time of retail delivery that has not been documented by the Authorized LiveWire™ Dealer prior to retail delivery.
  5. Defects or damage to the motorcycle caused by alterations outside of Harley-Davidson factory specifications or caused by alterations or use of parts or accessories not approved for the make and model year of your motorcycle.
  6. Damage caused by installation or use of non-Harley-Davidson components, even those installed by an authorized Harley-Davidson dealership that causes a Harley-Davidson part to fail. Examples include but are not limited to performance-enhancing powertrain (gear box) components or software, including altered gear & sprocket ratio(s), non-approved tires (changing the rolling radius), lowering kits, tow packages, certain flag mounts, handlebars, add-ons connected to the factory electrical system, and so on.
  7. Abuse or misuse associated with operation, including:
    1. Defects due to either ignoring warning lights display or by not immediately seeking service at an Authorized LiveWire™ Dealers.
    2. Running without factory certified fluids (coolant and lube).
    3. Use of charge plugs not meant for the vehicle conversion kits and non-certified Electrical Vehicle Supply Equipment (EVSE) will void the warranty to the system.
    4. Extension cords used in conjunction with the EVSE (from an outlet to the EVSE) are not covered by the limited warranty.
      1. The EVSE must be plugged directly into a wall outlet to properly charge.
      2. Bypassing any of the charging/EVSE safety features will void the system warranty.
NOTE
Even though this H-D Motorcycle Warranty does not cover the circumstances set out above, you may still have rights under Australian and New Zealand laws, including the Australian Consumer Law.
Important: Read Carefully
  1. Authorized LiveWire™ Dealer(s) are independently owned and operated and may sell non-Harley-Davidson products. Because of this, HARLEY-DAVIDSON IS NOT RESPONSIBLE FOR THE SAFETY, QUALITY, OR SUITABILITY OF ANY NON-HARLEY-DAVIDSON PART, ACCESSORY OR DESIGN MODIFICATION WHICH MAY BE SOLD AND/OR INSTALLED BY AUTHORISED HARLEY-DAVIDSON® DEALERS OR LABOUR CARRIED OUT BY DEALERS.
  2. This H-D Motorcycle warranty is a contract between you and Harley-Davidson. It is separate and apart from any warranty or service plan you may receive or purchase from an Authorized LiveWire™ Dealer. An Authorized LiveWire™ Dealer is not authorized to alter, modify, expand, or in any way change the terms and conditions of this H-D Motorcycle warranty.
  3. Any warranty work or parts replacement authorized by Harley-Davidson will not preclude Harley-Davidson from later relying on any exclusion where Harley-Davidson later becomes aware that exclusion applied, or the warranty claim did not otherwise comply with the terms of the H-D Motorcycle Warranty.
  4. Harley-Davidson and its Authorized LiveWire™ Dealer reserve the right to modify or service motorcycles designed and manufactured by Harley-Davidson at any time without incurring any additional obligation to make the same alteration or change to a motorcycle previously built and sold. Harley-Davidson reserves the right to provide post-warranty repairs, conduct repair campaigns, or extend the warranty coverage for certain motorcycles at its sole discretion. Said repairs or extensions of warranty coverage in no way obligate Harley-Davidson to provide similar accommodations to other owners of similar motorcycles. Sometimes Harley-Davidson may offer a special adjustment program to pay all or part of the cost of certain repairs beyond the terms of your H-D™ Motorcycle Warranty. Check with your Authorized LiveWire™ Dealer to learn whether such programs are available.
  5. The fact that a part is labeled or branded Harley-Davidson® does not necessarily make it appropriate or warranted for the make and model of the motorcycle. The use of parts not designed and tested for the motorcycle may have negative consequences on the performance of the motorcycle and may create conditions not covered by the limited warranty.
Environmental Factors
The H-D Motorcycle Warranty:
  1. will cover rust/corrosion and/or pitting on one component, under appropriate conditions one time only. If a vehicle is exhibiting any of these conditions on more than one component, warranty coverage will be denied.
  2. will cover rust/corrosion and/or pitting on multiple components only if they are the same component (i.e. both mirrors, both rider footboards, etc.)
  3. will not cover rust/corrosion and/or pitting because of damage from road debris, hazards, neglect, chemical exposure or abuse/misuse of the motorcycle.
  4. will not cover rust/corrosion and/or pitting on wheels at any time unless condition had been properly documented in the DPQA. For warrantable conditions see Cosmetic Quality Guide.
NOTE
Even though this H-D RESS Warranty does not apply in the circumstances set out above, you may still have rights under Australian and New Zealand laws, including the Australian Consumer Law in such circumstances.