60 Months/Unlimited Mileage
The Rechargeable Energy Storage System (RESS) consists of the high voltage lithium battery. See Service Manual for details on the RESS and service procedures.
This limited Warranty for Rechargeable Energy Storage System (RESS) warranty, referred to below as the "H-D™ RESS Warranty" applies to all persons who purchase a new 2020 or prior-model Harley-Davidson motorcycle in Australia and New Zealand only after 1st January 2020.
Your Consumer Rights
The benefits given to you under this H-D RESS Warranty are additional to, and do not detract from, other rights and remedies that you may have in respect of the RESS under Australian and New Zealand laws, including consumer protection laws.
In Australia, our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
In New Zealand, our goods also come with guarantees that cannot be excluded under the New Zealand Consumer Guarantees Act.
Warranty
Harley-Davidson warrants for any new 2020 LiveWire™ Rechargeable Energy Storage System (RESS) that an Authorized LiveWire™ Dealer will repair or replace without charge any parts found to be defective in factory materials or workmanship under normal use during the warranty period set out below. Such repair or replacement of failed parts will be Harley-Davidson's sole obligation (including a factory certified RESS as an option for replacement) and your sole) and your sole remedy under this H-D RESS Warranty, however you may have other rights under Australian and New Zealand laws, as described above.
NOTE
Goods presented for repair may be replaced by refurbished goods of the same type rather than being repaired. Refurbished parts may be used to repair goods.
The following terms and conditions apply to this warranty:
Warranty Period
  1. The Rechargeable Energy Storage System (RESS) warranty is 60-months starting from the date the VIN is registered.
  2. Any unexpired portion of this limited warranty will be transferred to subsequent owners, upon the resale of the motorcycle during the RESS warranty period.
Obtaining Warranty Service
To obtain warranty service, return your motorcycle at your expense within the RESS warranty period to an authorized LiveWire™ Dealer. The Authorized LiveWire™ Dealer should be able to provide warranty service during normal business hours, depending upon the workload of the authorized dealer’s service department and the availability of necessary parts.
NOTE
that due to the vehicle’s features and components, the diagnosis may take longer and some replacement parts may take longer than traditional replacement parts to obtain. Specifically, the RESS requires special shipping due to being a lithium ion battery and may require up to five (5) business days to receive.
NOTE
The RESS will exhibit capacity degradation over time as a result of both physical and chemical design limitations. Factors such as high temperature, high charge/discharge rates, or extended time at low state of charge (SOC) conditions. The battery may degrade as much as 20% of original capacity over the warranty period (5 years). This condition is not considered a warranty condition or failure but a normal characteristic of a rechargeable lithium ion battery.
Exclusions
This limited warranty will not apply to any RESS where there is evidence or failure due to abuse, neglect, improper maintenance or unapproved modifications or:
  1. Which has been tampered with in any manner whereby the original RESS case has noticeable mechanical tampering evidence, including:
    1. Opening or attempting to open the case of the RESS. The RESS is not a customer serviceable component (or dealer service), no attempt should be made to open the RESS.
    2. Any products tampered with, modified, adjusted, or repaired by any unauthorized party, including the owner or a non-Authorized LiveWire™ Dealer.
    3. Any damage caused or resulting from the use of inappropriate tools.
  2. Unauthorized reprogramming of the RESS electronic controller, or any other vehicle controller. This includes any modification that changes the charge rate into the RESS that is not factory specific.
  3. Failure to maintain the RESS State-of-Charge above zero percent.
  4. Which has been modified or evidence of impact deforming the RESS housing or surrounding chassis protection.
  5. Which has not been operated or maintained as specified in the Owner Manual.
  6. On which any additional accessory has been installed by the owner which causes defect of additional parts, or condition that negatively affects the designed performance.
  7. Which has a damaged or altered on board charger (OBC) that no longer allows the EVSE to properly be secured, including:
    1. adaptors not approved for use on the vehicle.
    2. home-made – non-branded and aftermarket adaptors.
    3. vehicle inlet assembly (charge port) tampering.
  8. Which has been in an accident, collision, dropped or struck.
  9. Which has been subjected to an act of God, war, riot, insurrection, nuclear contamination, natural disasters, including, but not limited to, lightning, forest fires, dust storms, hail storms, ice storms, earthquakes, or floods, or other circumstances out of Harley-Davidson’s control.
  10. Which has been subjected to extended storage of the motorcycle at excessive (hot or cold) ambient temperatures which can cause accelerated battery cell capacity degradation.
  1. Which has not been properly and regularly charged with an approved charger and provided Electrical Vehicle Supply Equipment (EVSE).
  2. Warranty coverage of an RESS which has been exposed to extreme weather conditions (above 60°C (140°F) or below -40°C (-40°F)) for a prolonged period of time without proper maintenance, charging, or storage could be at risk for permanent loss of range or state of health (SoH).
NOTE
Even though this H-D RESS Warranty does not apply in the circumstances set out above, you may still have rights under Australian and New Zealand laws, including the Australian Consumer Law in such circumstances.
Rechargeable Energy Storage System (RESS) – Factory Certified
Harley-Davidson® may at times use a factory certified RESS as a warranty replacement component. All factory certified parts are inspected and tested for quality. Replacement parts and products are covered for the remaining period of the limited warranty for the vehicle’s original RESS. When making warranty repairs on your motorcycle, the dealer will use new Harley-Davidson parts or remanufactured/reconditioned parts that are authorized by Harley-Davidson, at the discretion of Harley-Davidson. Nothing in this warranty should be construed as requiring failed parts to be replaced with new parts, or parts of a different type or design than the original part, so long as the vehicle functions properly with the replacement part. Moreover, Harley-Davidson and its authorized dealers are entitled to a reasonable time and a reasonable number of attempts within which to diagnose and repair any failure covered by this warranty.
If a factory certified RESS is available for customer purchase (non-warranty) this option will be made available at a reduced cost from the cost of a new RESS.
Pro-rated warranty coverage
Harley-Davidson reserves the right to supply a factory certified RESS with a Pro-Rated SOH for a RESS that has depleted some useful life during normal operation of the vehicle beyond design expectations.
Harley-Davidson will not apply a pro-rated amount within the first 24 months after the vehicle is first put into service. After the 24-months has expired, Harley-Davidson reserves the right to apply SOH proration up to 20% under conditions where battery exhibits capacity degradation over time as a result of both physical and chemical aging under normal vehicle use.
If the RESS is completely non-functioning (the vehicle is unable to be ridden due to the RESS failure) the RESS will be replaced with a new RESS. If the RESS is functioning, but at a diminished level (the vehicle can be ridden) beyond design expectations, the pro-ration of SOH will be applied based on the remaining useable life of the RESS.
The state of health (SoH) and charge will be determined during dealer diagnostic evaluation based on the history of the vehicle and the RESS data. The pro-rated amount will be disclosed at the time of authorization for replacement with the dealer.
Increments of pro-ration will be applied at 10% increments and will always favor the customer versus Harley-Davidson.
Where a RESS has been replaced, the customer will receive the remaining warranty on the original RESS.