Most sales or service issues will be resolved at the dealership. However if an issue arises that your dealer cannot resolve, please follow the procedure below.
1. | Discuss your problem with the appropriate personnel at the dealership in the Sales, Service or Parts area. If that proves unsuccessful, speak to the owner of the dealership or the general manager. | |
2. | If you cannot resolve the issue with the dealership, you can contact the Harley-Davidson Customer Service Department by calling (414) 343-4056 or write to: | |
Table 1.
Attention: Customer Service Department |
Harley-Davidson Motor Company |
P. O. Box 653 |
Milwaukee, WI 53201 |
To avoid delays, please have the following information available to give to the Customer Service Representative:
Your name, address and phone number.
Motorcycle V.I.N. (Vehicle Identification Number) found on the vehicle registration or stamped on the steering head and on a label located on the motorcycle itself.
Name and location of the dealership.
Current odometer reading.
Clear description of the issue.