If you have questions or concerns regarding the performance of your motorcycle or the application of the limited warranty described here, or are not satisfied with the service you are receiving from an authorized Harley-Davidson dealership, do the following:
  1. Contact the selling and/or servicing dealership and speak to the sales and/or service manager.
  2. If your concern cannot be addressed to your satisfaction by the dealership, contact the Harley-Davidson Customer Support Center by mailing your concern to the following address or calling the phone number below.
In the U.S., state warranty laws, often referred to as lemon laws, may provide you with certain rights not mentioned here. To the extent allowed by your state, Harley-Davidson requests that you first send written notification of any defect or warranty non-conformity that you have experienced with your motorcycle to Harley-Davidson. Harley-Davidson appreciates the opportunity to investigate your concerns and restore your satisfaction in your motorcycle by making the necessary repairs consistent with the terms of Harley-Davidson's limited warranty. Harley-Davidson requests that you send any complaints or questions to the Harley-Davidson Customer Support Center.
Harley Davidson’s limited warranty does not mean that each Harley-Davidson motorcycle is free from defects. Defects may be unintentionally introduced into motorcycles during the design and manufacturing processes and such defects could result in the need for repairs. For this reason, Harley-Davidson provides the Limited Warranty in order to remedy any such defects that result in a component malfunction or failure during the warranty period. The remedy under this written warranty, and any implied warranty, is limited to repair, replacement, or adjustment of the defective part. THIS EXCLUSIVE REMEDY SHALL NOT BE DEEMED TO HAVE FAILED ITS ESSENTIAL PURPOSE SO LONG AS HARLEY-DAVIDSON, THROUGH ITS AUTHORIZED DEALERS, IS WILLING AND ABLE TO REPAIR, REPLACE OR ADJUST DEFECTIVE PARTS IN THE PRESCRIBED MANNER. HARLEY-DAVIDSON’S LIABILITY, IF ANY, SHALL IN NO EVENT EXCEED THE COST OF CORRECTING ANY DEFECT AS HEREIN PROVIDED AND UPON EXPIRATION OF THIS WARRANTY, ANY SUCH LIABILITY SHALL TERMINATE.
The rights and benefits conferred upon you and the obligations of Harley-Davidson as set forth in the Limited Warranty are separate and distinct from any rights and duties set forth in any service contract you may have purchased from a dealership and/or third-party insurance company. Harley-Davidson does not authorize any entity to expand Harley-Davidson’s warranty obligations in connection with your motorcycle or this limited warranty.