24 Months/Unlimited Miles
This motorcycle limited warranty, referred to below as the "H-D Motorcycle Warranty" applies to all persons who purchase a new 2020 or prior-model Harley-Davidson motorcycle in Australia and New Zealand only after 1st January 2019.
Your Consumer Rights
The benefits given to you under this H-D Motorcycle Warranty are additional to, and do not detract from, other rights and remedies that you may have in respect of the motorcycle under Australian and New Zealand laws, including consumer protection laws.
In Australia, our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
In New Zealand, our goods also come with guarantees that cannot be excluded under the New Zealand Consumer Guarantees Act.
Warranty
This H-D Motorcycle Warranty, is provided by Harley-Davidson, Motor Company, P.O. Box 653, Milwaukee, Wisconsin 53201, U.S.A, phone: +1 (414) 343-4056, ("Harley-Davidson").
Harley-Davidson warrants for any new 2020 Harley-Davidson motorcycle that an authorised Harley-Davidson dealer will repair or replace without charge any parts found to be defective in factory materials or workmanship under normal use during the warranty period set out below.
Such repair or replacement of parts will be Harley-Davidson's sole obligation and your sole remedy under this H-D Motorcycle Warranty, however you may have other rights under Australian and New Zealand laws, as described above.
Note: Goods presented for repair may be replaced by refurbished goods of the same type rather than being repaired. Refurbished parts may be used to repair goods.
The following terms and conditions apply to this H-D Motorcycle Warranty:
Warranty Period
The duration of this H-D Motorcycle Warranty is twenty-four months, starting from the earlier of:
(a) the date of delivery by an authorised Harley-Davidson dealer to the first retail purchaser; or
(b) the third anniversary of the last day of the model year of the motorcycle (if not sold to a retail purchaser before that date).
Your authorised Harley-Davidson dealer will submit an electronic Sales and Warranty Registration form to initiate your H-D Motorcycle Warranty.
Note: If the motorcycle was used as a demonstrator or company motorcycle, then the warranty period may have started and/or expired prior to the initial retail sale. See an authorised Harley-Davidson dealer for details.
Any unexpired portion of this H-D Motorcycle Warranty will be transferred to subsequent owners, upon the resale of the motorcycle during the warranty period. See the OWNER CONTACT INFORMATION section of the Owner's Manual for information regarding notification of ownership changes.
Obtaining Warranty Service
To obtain warranty service, return your motorcycle at your expense within the warranty period to an authorised dealer. Harley-Davidson's network of authorised dealers is large, and continues to expand. To find current contact information for your nearest authorised dealer, visit our website at www.h-d.com.au.
The authorised Harley-Davidson dealer should be able to provide warranty service during normal business hours and as soon as possible, depending upon the workload of the authorised dealer's service department and the availability of necessary parts
You are responsible for collecting the motorcycle from the authorized dealer once the warranty service has been completed, at your expense.
Exclusions
This H-D Motorcycle Warranty will not apply to any motorcycle (or part or accessory):
  1. Which has not been operated or maintained as specified in the Owner's Manual.
  2. Which has been abused, neglected, misused, improperly stored, used "off the highway," or used for racing or competition of any kind.
  3. Which was not originally manufactured for use or sold in Australia and New Zealand and/or does not comply with Australian and New Zealand homologation requirements.
  4. Which has off-road or competition parts installed to enhance performance, or has unapproved modifications. These modifications may void all or part of your new H-D Motorcycle Warranty. See an authorised Harley-Davidson dealer for details.
  5. Where damage is caused by, or Harley-Davidson is unable to honour this H-D Motorcycle Warranty due to, acts of God, war, riot, insurrection, natural disasters, including, but not limited to, nuclear contamination, lightning, forest fires, dust storms, hail storms, ice storms, earthquakes, floods, or other circumstances out of Harley-Davidson's control.
  6. Which has been in an accident, collision, dropped or struck.
Note: Even though this H-D Motorcycle Warranty does not apply in the circumstances set out above, you may still have rights under Australian and New Zealand laws, including the Australian Consumer Law in such circumstances.
Other Limitations
This H-D Motorcycle Warranty does not cover:
  1. Parts and accessories not manufactured by Harley-Davidson, or any damage caused to the motorcycle by the installation of such parts and accessories, even if such parts and accessories are installed on the motorcycle at the date of initial retail purchase. A separate third party warranty may apply to such parts and accessories. See an authorised Harley-Davidson dealer for details.
  2. Parts and labour for normal maintenance as recommended in the Owner's Manual, or the replacement of parts due to normal wear and tear including, but not limited to, the following: light bulbs, tyres, lubrication, oil and filter change, fuel system cleaning, battery maintenance, engine tune-up, spark plugs, brake, clutch, chain/belt adjustment and chain replacement.
  3. Cosmetic or other concerns that arise as a result of owner abuse, lack of proper maintenance or environmental conditions (except concerns that result from defects in factory materials or workmanship, which are covered by this H-D Motorcycle Warranty for the duration of the warranty period).
  4. Any cosmetic condition existing at the time of retail delivery that has not been documented by the authorised Harley-Davidson selling dealer prior to retail delivery.
  5. Defects or damage to the motorcycle caused by alterations outside of Harley-Davidson's factory specifications, including the installation of competition or closed course parts and accessories and the addition of loads and stresses to the motorcycle above those recommended by Harley-Davidson.
  6. Damage caused by installation or use of non-Harley-Davidson components, even those installed by an authorised dealership, that cause a Harley-Davidson part to fail. Examples include, but are not limited to performance-enhancing powertrain components or software, exhaust systems, non-approved tyres, lowering kits, handlebars, add-ons connected to the factory electrical system, tow bars, etc.
Note: Even though this H-D Motorcycle Warranty does not cover the circumstances set out above, you may still have rights under Australian and New Zealand laws, including the Australian Consumer Law.
Important: Read Carefully
  1. Authorised Harley-Davidson dealers are independently owned and operated and may sell non-Harley-Davidson products. Because of this, HARLEY-DAVIDSON IS NOT RESPONSIBLE FOR THE SAFETY, QUALITY, OR SUITABILITY OF ANY NON-HARLEY-DAVIDSON PART, ACCESSORY OR DESIGN MODIFICATION WHICH MAY BE SOLD AND/OR INSTALLED BY AUTHORISED HARLEY-DAVIDSON DEALERS OR LABOUR CARRIED OUT BY DEALERS.
  2. This H-D Motorcycle Warranty is a contract between you and Harley-Davidson. It is separate and apart from any warranty you may receive or purchase from an authorised Harley-Davidson dealer. An authorised Harley-Davidson dealer is not authorised to alter, modify, or in any way change the terms and conditions of this H-D Motorcycle Warranty.
Any warranty work or parts replacement authorised by Harley-Davidson will not preclude Harley-Davidson from later relying on any exclusion where Harley-Davidson later becomes aware that an exclusion applied or the warranty claim did not otherwise comply with the terms of this H-D Motorcycle Warranty.
Environmental Factors
  1. Warranty will cover rust/corrosion and/or pitting on one component, one time only, under appropriate conditions. If a vehicle is exhibiting any of these conditions on more than one component, warranty coverage will be denied.
  2. Warranty will cover rust/corrosion and/or pitting on multiple components only if they are the same component (i.e. both mirrors, both rider footboards, etc.)
  3. Warranty will not cover rust/corrosion and/or pitting on wheels at any time unless the condition had been properly documented in the DPQA. For warrantable conditions see Cosmetic Quality Guide.
  4. Warranty will not cover rust/corrosion and/or pitting as a result of damage from road debris, hazards, neglect, chemical exposure or abuse/misuse of the motorcycle.
  5. Warranty will not cover rust/corrosion inside fuel tanks.
The owner is responsible for protecting the motorcycle from any cosmetic concerns that result from use and/or from exposure to the elements.